Privacy Policy – Denco Animal Nutrition

Introduction

This Privacy Policy describes how Denco Animal Nutrition and its affiliates (collectively “Denco Animal Nutrition, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website denncoanimalnutritions.com (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc., all of the above being in accordance with applicable law(s).

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

If you receive an email or call from a person/association claiming to be seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about online and offline offers, products, services, and updates; customising your experience; detecting and protecting us against error, fraud and other criminal activity; enforcing our terms and conditions; conducting marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information.

You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment platforms opted by you.

We may also disclose personal or sensitive personal data to government or authorized law enforcement agencies if required by law.

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. However, the transmission of information over the internet is not completely secure and certain risks are inherent.

Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You can delete your account through the Platform settings or by writing to us at contact@denncoanimalnutritions.com.

We retain your personal data for the duration required for the purpose it was collected or as required under law. Some anonymised data may be retained for research purposes.

Your Rights

You may access, rectify, or update your personal data directly through the Platform.

Consent

By visiting or using our Platform, you consent to the collection, use, storage, disclosure and processing of your information under this Privacy Policy.

You may withdraw your consent by writing to our Grievance Officer.

Changes to this Privacy Policy

We may update this policy periodically. Changes will be communicated as required under law.

Terms & Conditions

This electronic record is generated under the Information Technology Act, 2000.

The domain name denncoanimalnutritions.com (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”), is owned by:

Denco Animal Nutrition
Industrial Area Block G, Derabassi, District Mohali, Chandigarh
(hereinafter referred to as “Platform Owner”, “we”, “us”, “our”).

Your use of the Platform constitutes a binding contract with the Platform Owner.

All disputes shall be subject to the exclusive jurisdiction of Mohali Courts, Punjab.

Shipping Policy

Processing Time:
All orders are delivered within 2–3 business days. No shipping on weekends or holidays. In case of delays, customers will be informed.

Return & Refund Policy

Return

We have a 5-day return policy. Items must be reported within 5 days of delivery.

Return

VIL. MUGHAL MAJRA, DIST. PATIALA, RAJPURA, PUNJAB, 140417

Refunds

Refunds will be processed within 10 business days after inspection.
If delayed beyond 15 days, contact us at:

📧 contact@denncoanimalnutritions.com
📞 +91-77430-36884